Posted: 4/22/23, 10:47 AM
Effective: 4/22/23, 10:47 AM
We will never disclose to a third party any case-related information that is specific to a particular mediation. We reserve the right to aggregate anonymized data from one mediation with other mediations, conduct statistical analyses of the resulting anonymized and aggregated data, and disclose only the results of such aggregated and anonymized statistical analyses. The terms below do not change or modify this assurance in any way. Instead, the terms below concern your personal information only.
Generally, we collect the following categories of personal information:
- Contact Information, such as name, address, phone number, and email address.
- Account Information, such as user names and passwords, authentication methods, billing information, and similar data.
- Device & Browser Information, such as network and connection information, device and browser identifiers and information, advertising identifiers, cookie identifiers and information, and similar data.
- Location Data.
- Your Image, such as still pictures, video, voice, and other similar data.
- Financial Information, such as billing address, credit card information, billing contact details, and similar data.
- Social Media and Online Content, such as information in social media and online profiles, online posts, and similar data.
Sources of information
We collect personal information about you either directly from you, from certain third parties (such as your employer or the subscriber providing access to our services), or from other sources (such as publicly available sources).
You provide personal information to us when you:
- Search for, subscribe to, or purchase our Services.
- Use our Services or otherwise interact with us.
- Create or maintain a profile or account with us.
- Purchase, use, or otherwise interact with content, products, or services from third party providers who have a relationship with us.
- Create, post, or submit user content on our Services.
- Register for or attend one of our events or locations.
- Request or sign up for information.
- Communicate with us by phone, email, chat, in person, or otherwise.
- Complete a questionnaire, survey, support ticket, or other information request form.
How we use information
This section includes details of the purposes for which we use personal information and the different legal reasons for processing that personal information.
First, some laws require us to explain the lawful basis upon which we process your personal information. We process personal information about you for one or more of the following purposes:
- Where processing is necessary for performance of a contract or compliance with a legal obligation.
- Where processing is necessary for legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal information.
- Where you have given us consent to process your personal information for specified purposes, such as to provide our service and other items requested by you.
Processing of Personal Information
We process your personal information in connection with our services and for other business purposes, including to:
- Provide, deliver, analyze, and administer our Services.
- For internal research and development purposes for new content, products, and services, and to improve, test, and enhance the features and functions of our current Services.
- Process transactions related to our Services and administer accounts or profiles related to you or your organization (including registrations, subscriptions, purchases, billing events, royalty calculations, and payments).
- Contact and communicate with you in connection with our Services or other notifications, programs, events, or updates that you may have registered for.
- Send you offers, advertising, and marketing materials, including to provide personalized advertising to you.
- Comply with your instructions or to fulfill other, specified purposes for which you have given your consent.
- Detect and prevent fraud and abuse to ensure the security and protection of all customers and others, as well as to identify and authenticate your access to our service or to identify and authenticate you before we provide you with certain information.
- Exercise our rights and to protect our and others’ rights and/or property, including to take action against those that seek to violate or abuse our services.
- Comply with the law and our legal obligations, including to respond to a request or order from a court, regulator, or authority, as well as to fulfill our contractual obligations with our customers when they arrange access to our Services for you.
- Effectuate the sale, merger, acquisition, or other disposition of our business (including in connection with any bankruptcy or similar proceedings).
How we share information
- Your Organization and Contacts. We may share your personal information with your organization and others with whom you have a relationship in order to fulfill or perform a contract or other legal obligation, including with our customer that arranges access to our services for you and pays us in connection with your access. We may also share your personal information with your contacts if you are in the same organization or to facilitate the exchange of information between you and the contact(s).
- Business Partners and Service Providers. We may share your personal information with our business partners and service providers to jointly offer, provide, deliver, analyze, administer, improve, and personalize products or services or to host events. We may also pass certain requests from you or your organization to these business providers.
- Third Party Content Providers. We may share your personal information with our third party content providers to perform tasks on our behalf and to assist us in providing, delivering, analyzing, administering, improving, and personalizing content that are delivered as part of our Services. We may also pass certain requests from you or your organization to these content providers.
- Other Disclosures. We may disclose your personal information to third parties if we reasonably believe that disclosure of such information is helpful or reasonably necessary to comply with any applicable law or regulation, to comply with or respond to a legal process or law enforcement or governmental request, to enforce our terms and conditions or other rights (including investigations of potential violations of our rights), to detect, prevent, or address fraud or security issues, or to protect against harm to the rights, property, or safety of Peacemaker, our users, or the public.
Location of information
What rights may be available to me?
These rights differ based upon local data protection laws in your country, state, or territory, but these rights may include one or more of the following:
- Access to Personal Information. You may have the right to obtain confirmation from us that we process your personal information and, if so, you may have the right to request access to your personal information. Please note that, to the extent permitted by law, we may charge a reasonable fee based on administrative costs for the first or further copies of your personal information requested by you.
- Rectification. You may have the right to request that we rectify inaccurate personal information concerning you and, depending on the purposes of the processing, you may have the right to have incomplete personal information completed.
- Erasure/Deletion. You may have the right to require us to erase some or all of the personal information concerning you.
- Restriction of Processing. You may have the right to require us to restrict the further processing of your personal information. In such cases, the respective information will be marked as restricted, and may only be processed by us for certain purposes.
- Object. You may have the right to object, on grounds relating to your particular situation, to the processing of your personal information by us, and we may be required to no longer process some or all of your personal information.
- Data Portability. You may have the right to receive a copy of your personal information which you have provided to us, in a structured, commonly used, and machine-readable format, and you may have the right to transmit that personal information to another entity without hindrance from us.
- Withdraw Consent. You may have the right to withdraw consent you have provided to us where we rely solely on your consent to process your personal information. You can always provide your consent to us again at a later time.
- Right to Complain. You may have the right to lodge a complaint to an applicable supervisory authority or other regulator if you are not satisfied with our responses to your requests or how we manage your personal information. For example, if you are located in the EU/EEA, a list of and more information about the EU/EEA Data Protection Authorities can be found here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. We encourage you to first or also reach out to us at email@example.com, so we have an opportunity to address your concerns directly.
- If you are a California resident, California Civil Code Section 1798.83 may permit you the right to request information regarding the disclosure of personal information about you by us to third parties for the third parties’ direct marketing purposes.
- If you are a Nevada resident, you may also have certain rights regarding the sale of personal information. Nevada residents may opt out of disclosures to third parties of their information by emailing us at firstname.lastname@example.org.
Importantly, these rights are not absolutely guaranteed and there are several exceptions where we may not have an obligation to fulfill your request. PLEASE CONSULT YOUR LOCAL DATA PROTECTION LAWS TO DETERMINE WHAT RIGHTS MAY BE AVAILABLE TO YOU AND WHICH EXCEPTIONS MAY APPLY.
When we use the term “personal information” in this supplemental California Statement, we are using that term as CCPA defines it, which CCPA generally defines “personal information” to mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. However, personal information does not include publicly available, deidentified, or aggregate consumer information (which are all defined in CCPA). Notably, the definition of “personal information” also does not apply to the collection of personal information from job applicants, employees – whether you are our employee or any employee of the entity arranging access to our Services for you, business owners, directors, officers, medical staff, or contractors.
Your privacy rights
If you are a resident of California and are not a job applicant, employee/contractor, or employee/contractor of another company interacting with us in your job role, you have the right to request what information we collect, use, and disclose. You also have the right to request that we delete your information.
To make a request, you can contact us by email at email@example.com. Provide enough information to verify your identify. We will use information you provide to us to verify your request. If we cannot initially verify your identity, we may request additional information to complete the verification process, such as, for example, a copy of your driver’s license and/or a recent utility or credit card bill. You can designate an agent to make a request on your behalf by either: (1) having your agent send us an email including signed certification by you that the agent is acting on your behalf and showing proof that they are registered with the California Secretary of State; or (2) by you and the agent executing and emailing us a notarized power of attorney stating that the agent is authorized to act on your behalf. Please note that we may still require you to verify your identity before we process a request submitted by your agent.
California residents also have certain rights regarding the sale of personal information. California residents have the right to opt out of the sale of their personal information by notifying Peacemaker of this election by email at firstname.lastname@example.org.
We will not discriminate against you because you have exercised any of your privacy rights under the CCPA.